Collections are available 24/7. Once you receive your pick up email (the day before your event) you will be given a special code and instructions for our collection cove at our Brisbane Studio. You can use this code to unlock the door and grab your dress anytime!

Returning your dress is the same process as collection. Returns are due back the day after your event before 6pm.

We take care of all the cleaning. We clean our dresses before and after every hire :) Please do not attempt to clean, alter or press our dresses as this may cause major damages. The cleaning cost is included in the hire price. Additional cleaning costs will only be charged if the dress is returned with major issues (this is determined by us).

Major issues may include but not limited to: extra dry cleaning services, stubborn stains, dirt and/or fake tan stains.

The typical hire period is three days total. Pick up the day before the event and return the day after the event :)

Please contact us if you may need the dress for longer and we can organise arrangements. Additional fees may apply.

Once you have chosen your hire piece:

1. Select your event date and size

2. Select postage or pick up once added to your cart

3. Check out and make full payment

4. Your item will be shipped to arrive a few days before your event OR your item will be available for collection the day before your event

5. Your item must be delivered to a post office the day after your event OR returned to our store the day after your event before 6pm

Major damages: May result in the payment of the full retail price to replace the dress. We typically will send you the damaged dress for you to keep.

Fabric damages: Damages that will require us to have the dress mended/altered will be paid by the customer. Receipts for the cost will be passed onto you.

Minor damages: Spilt drinks, dirt, water, tan will typically not have any addition cost. If drink stains or tan marks are an issue we may ask you to pay for addition dry cleaning expenses.

We ask you to please take care of our dresses and be respectful. We want everyone to be able to enjoy these beautiful garments and create a stress free and fun hiring process xx

Unfortunately it is possible that a dress gets destroyed, stolen or lost before your hire. If we are not able to replace the dress we will offer you the option of any new dress or we will offer a full refund.

We would hate for this to happen to any of our customers which is why we always want to make sure our girls are respecting our pieces when wearing them x

Unfortunately we are unable to temporarily hem our dresses due to the fabrics. We please ask you not to alter or try to hem the dress yourself as this will cause damages.

We recommend purchasing a dress if you are looking for the perfect fit and length for your special event. Some dresses we are able to order in for you to buy if they do not fit perfectly, our lovely staff will recommend this in store if it is available for the dress x

We do recommend using dress tape for some of our dresses. We ask you to be cautious and gentle when applying the tape. Please leave all tape on the dress when returning. Removing will significantly damage the dress. Tape is only allowed to be used on the inside of the dress. Dress tape damages can lead to additional damage fees or a dress replacement.

As per our Terms & Conditions: The client may cancel their booking and be eligible for a store credit if they give us two weeks notice prior to their booking date. Credits will be issued for a 12 month period from the date of cancellation. A $30 cancellation fee will apply to all cancellations. The credit will expire (if not used) at the end of the 12 month period. Credits are non-transferrable and can only be used by the client that placed the original hire booking. Once a hire is placed using a credit, it is final and cannot be swapped, amended or cancelled for another credit note. If the hire fee of the newly chosen garment is less than the previous then the client forfeits the difference in hire fee. If the hire fee is more on the newly chosen garment then the difference is payable by the client. MFTN will not issue a credit if the client does not notify MFTN at least 2 weeks prior to their hire and advise that they would like to cancel their hire. If the client does not have the option of giving 2 weeks notice because they only made the booking 2 weeks prior to hire date e.g. then only 7 days notice is required to cancel their booking to receive a credit. No credits will be offered once an item is either posted or collected for an event.

All Ex-Rental sale items are final sale. No refund or returns!

Unfortunately we do not, try ons are only available at our Brisbane Studio. We recommend trying on the dress at your local store if possible or referring to the size guide from the brand.

Refunds are not available for wrong size or change of mind.

Yes! We make shipping a priority and are extra cautious knowing we use a third party to post our dresses. We post with plenty of time for your dress to arrive 2-3 days before your event.

Postage orders can be very stressful and costly for our small business. As postal orders will be out for triple the amount of time than a regular order, this affects the amount of hires we can get and our turn over period for customers. On top of this we charge a delivery fee for the postage costs.

We are yet to experience any issues with dresses arriving wrinkled from the post. We use Hero Packaging and post via Australian Post. Dresses are dry cleaned before they are posted, unfortunately we can not guarantee our dresses may not sustain some wrinkles or creases in transit. We recommend hanging up your dress as soon as it is delivered.

We operate by appointment only and do not have set store hours.

Collections and dress return are 24/7.

As a small business our time is very costly and to be able to afford a beautiful studio space for our Brisbane girls we charge a small fee for try ons. We have experienced a large number of no shows and damaged dresses during try ons e.g. makeup and fake tan transferring onto dresses, girls standing on dresses and ripping them, all these damages are then paid out of our pockets and are very upsetting for us and our business and even girls wanting to try on and/or hire these pieces.

Yes! The $10 will be deducted from any hire booked in store on the day of your try on. Otherwise the fee is forfeited for no-shows and no hires.

Unfortunately with hiring our goal is to limit the amount of clothes girls buy and give clothing a longer life span. This will mean a lot of dresses may be out on hire during your try on date and we can not guarantee the dress you want will be in store. Feel free to message us the day before or on the day of your try on to check if your preferred dress is available. Try on fees are non refundable if the dress you are after is not in store.

We have limited change rooms meaning we ask during an appointment only 1 person can try on during this session. We offer 3 appointments per every 45 minutes. If you and your friends would like to try on together you may all book for the same time slot :)